At Zealive Institute, everything is conducted with professionalism and care. Our comprehensive Student Handbook provides detailed guidelines on academic policies, campus facilities, student support, and more.
Click the link below to download and explore all the essential information you need for a smooth and successful experience at Zealive.
Your first day at ZINZ is more than just an introduction; it’s the start of an exciting journey filled with learning, exploration, and growth. We have meticulously planned this day to ensure you feel welcomed, confident, and ready to thrive in our vibrant campus community.
Warm Greetings and Registration (9:00 AM)
Our friendly staff will welcome you and guide you through the registration process, ensuring you’re all set to begin your new academic journey.
Orientation (10:00 AM)
Our student support staff will provide you with an orientation session covering information about our school, its rules, and life in New Zealand.
Language Placement Tests (10:45 AM)
Grammar & Writing: Assess your proficiency to place you in a class that matches your skills.
Speaking Test: Conducted at 12:00 PM to evaluate your communication abilities and further tailor your learning experience.
Campus Life Introduction (12:30 PM)
Discover the facilities, resources, and support systems available at ZINZ. Learn about our campus culture, rules, and the exciting opportunities awaiting you.
Optional City Tour
Familiarize yourself with Auckland! Join our guided tour to explore the vibrant city, discover essential locations, and feel at home in your new environment.
We understand that starting at a new school can be both exciting and overwhelming. That’s why we’ve designed your first day to:
You are about to begin one of the most exciting times in your life, and everyone in the Zealive Institute of New Zealand wants to help you make your “ZINZ Experience” enjoyable and safe.
We want you to enjoy the campus and take full advantage of everything ZINZ offers and, in doing so, we encourage you to take appropriate personal and collective precautions when living, learning, working, and playing at Zealive Institute of New Zealand and in Auckland.
We take your safety very seriously and we want you to do the same. Zealive Institute of New Zealand takes the issues of sexual assault, hazing, and the dangers of alcohol consumption very seriously.
We ask that you commit to preventing these issues from interfering with your educational experience. Your safety is, and always will be, our school’s top priority.
Please know that we are always available to you, and we encourage you to contact us for any reason, at any time.
You will see us around as you enjoy the campus, so please feel free to say hello or stop by and visit our offices or contact us by phone over the weekend.
We strive to engage our community via education, information sharing, and training programs, as our strongest ally in deterrence and prevention.
Your first day sets the tone for your journey at ZINZ. With personalised placement tests, engaging introductions, and a warm, inclusive community, you’ll be equipped to achieve your goals and make lasting memories.
At Zealive Institute of New Zealand, we are dedicated to ensuring the welfare of our international students by adhering to the Ministry of Education Code of Practice for the Pastoral Care of International Students. We take all reasonable measures to monitor student attendance and academic progress to support their well-being.
We recognise that welfare concerns may arise from various indicators, including:
All staff members at Zealive Institute are committed to fostering a supportive environment and are responsible for reporting any welfare concerns to the Director to ensure timely and effective assistance for our students.
Tutors are responsible for reporting any student’s absence immediately to the Administrator who will contact the student if the absence has not been reported by the student.
The Administrator will arrange for any action required to address the reasons for a student’s absence.
Interventions may include:
If the student has not attended for one day and no contact has been received the Tutor/Administration will attempt to make contact with the student to determine the reason for non-attendance. This can be made by phone, email or text.
Should a student not be in contact with the school for two days in a row then the Next of kin or contact person (e.g. the student’s agent) will be contacted.
The institute acknowledges the confidentiality of information requirements embodied in the Privacy Act and stipulates in all employment contracts that staff abide by these.
As part of the institute enrolment form, students are requested to sign a consent clause giving their permission for the institute to pass on academic results and contact details to NZQA and other relevant agencies.
Physical, mental, and emotional protection for students and the public is ensured through clear identification by Tutors of any potentially hazardous activities undertaken by students as part of the training.
Adherence to the relevant occupational health and safety guide minimises any potential harm.
At ZINZ, we understand that moving to a new country for study is an exciting yet challenging journey. That’s why we’re here to provide you with comprehensive support every step of the way. From reliable resources to cultural guidance, we are dedicated to ensuring your experience in New Zealand is positive, enriching, and successful.
As an international student, accessing reliable information is essential. Here are some trusted resources to guide you:
NauMai NZ
Managed by the New Zealand government, NauMai NZ offers valuable information tailored to international students. Topics include living in New Zealand, managing your studies, understanding local laws, and more.
Visit: NauMai NZ
Citizens Advice Bureau (CAB)
CAB provides free, confidential advice on various topics, including legal rights, tenancy agreements, and accessing public services in New Zealand.
Visit: Citizens Advice Bureau
New Zealand Legislation
Stay informed about New Zealand’s laws by accessing official legislative documents.
Visit: New Zealand Legislation
These resources are designed to help you navigate your new environment with confidence.
When dealing with immigration matters, always seek guidance from licensed immigration advisers to avoid complications.
Why it’s important:
Unlicensed advice can lead to visa application errors, dishonesty issues, or outright rejections.
Signs of unlicensed advisers:
For verified advisers and more information, visit the Immigration Advisers Authority website.
New Zealand is a diverse, multicultural nation, and learning to navigate different cultures is a valuable skill. Here’s how we help you adjust:
Understanding New Zealand Culture
New Zealand is known for its friendly, inclusive, and respectful communities. At ZINZ, we host workshops and activities to introduce you to Kiwi customs and values, helping you feel at home.
Building Cross-Cultural Friendships
While it’s natural to seek familiarity by connecting with people from your own culture, we encourage you to step out of your comfort zone. Building relationships across cultures will enrich your experience and broaden your perspectives.
Communication Skills
Immigration New Zealand provides a helpful guide, “Keeping it Clear,” to improve cross-cultural communication. This guide offers insights into effective interaction and understanding for those new to New Zealand.
Access it here: Keeping it Clear
At Zealive Institute, we support a diverse learning environment. We want to make our students feel welcome and comfortable expressing their religions at the institute. Students are always welcome to contact the institute’s support team if they have any religion-related requirements and we will try our best to cater to them.
Information regarding religions in New Zealand, including Christianity, Hinduism, International Society for Krishna Consciousness, Buddhism, Islam, and Judaism, and where to find places nearby to practice these religions can be found here.
Here are some additional ways to make your transition smooth and enjoyable:
At ZINZ, we go beyond academics to ensure you feel supported in every aspect of your international student journey:
We understand that being far from home can be challenging, especially when it comes to health. General practitioners are typically the first doctors a patient sees when they are unsure of their condition or have a common illness or ailment. Walk-ins are available for some GPs, and here’s some important information about doctors near our campus:
Auckland City Doctors
📍 Address: 415 Queen Street, Auckland CBD
☎️ Phone: +64 9-280 3555
🕒 Hours: Monday to Friday, 8:00 AM – 6:00 PM; Saturday, 9:00 AM – 1:00 PM
🔊 Languages: English, Chinese, Korean, Mandarin Chinese
💻 Website: The Auckland City Doctors – Your local, most trusted walk-in doctors clinic. (akcitydoc.co.nz)
109 Doctors
📍 Address: Level 3/109 Queen Street, Auckland CBD, Auckland 1010
☎️ Phone: +64 9-366 0109
🕒 Hours: Monday – Friday 9 am-5.30 pm
🔊 Languages: English, Cantonese Chinese, Mandarin Chinese, Hakka, Hokkien, Japanese, Malay
💻 Website: 109 DOCTORS – Cheapest Family Doctors | Auckland CBD (doc109.co.nz)
The doctors Quaymed Britomart
📍 Address: 68 Beach Road, Auckland CBD, Auckland 1010
☎️ Phone: +64 9-919 2555
🕒 Hours: Monday – Friday 9 am- 5 pm, Saturday 9 am – 1 pm
🔊 Languages: English, Cantonese Chinese, Mandarin Chinese, Vietnamese, Afrikaans
💻 Website: The Doctors QuayMed | Auckland CBD
Caring Clinic Doctors
📍 Address: Floor 8/175 Queen Street, Auckland CBD, Auckland 1010
☎️ Phone: +64 9-222 2577
🕒 Hours: Monday – Friday 8.30 am- 5 pm
🔊 Languages: English, Cantonese Chinese, Mandarin Chinese, Malay, Hokkien
💻 Website: Caring Clinic Doctors – Auckland City, Queen Street, General Practitioner
Emergency Care
For urgent medical issues, Auckland City Hospital is nearby:
📍 Address: 2 Park Road, Grafton, Auckland 1023
☎️ Phone: +64 9-367 0000
📍 Address: Floor 8/175 Queen Street, Auckland CBD, Auckland 1010
☎️ Phone: +64 9-222 2577
🕒 Hours: Monday – Friday 8.30 am- 5 pm
🔊 Languages: English, Cantonese Chinese, Mandarin Chinese, Malay, Hokkien
💻 Website: Caring Clinic Doctors – Auckland City, Queen Street, General Practitioner
At ZINZ, we aim to make your academic journey smooth, enjoyable, and successful. Our wide range of student services is designed to support your well-being, academic growth, and overall experience in New Zealand. Whether you need administrative help, access to resources, or personal assistance, we are here to help at every step.
At Zealive Institute of New Zealand (ZINZ), we provide 24/7 support for every enrolled student, ensuring assistance is available at any time, day or night, to help resolve issues. For emergencies, please contact 09 666 5582.
In addition, we provide all students with a Useful Contacts Guide during orientation. This guide includes information about various community organisations offering free support services, such as:
This ensures that students have access to a wide range of resources to support their overall well-being during their time with us.
Zealive Institute provides students with ID cards, which can be used to access discounts and services, including public transportation concessions.
Students enrolled in a full-time course for 16 weeks or longer may also be eligible for an AT Tertiary ID Sticker, which offers discounts on Auckland buses, trains, and ferries when used with an AT HOP Card. To request a sticker, students should visit the institute’s reception with their student ID card.
Students may need to pay an additional fee to receive their student ID card, depending on the timing of their application. To confirm whether the cost of the card is included, students should check their invoice or email support@zinz.ac.nz for assistance.
To obtain a student ID card, students are required to provide a recent ID photo with a white background. Once the cards are ready, students will be notified for collection.
For more details about the AT Tertiary Sticker, visit Tertiary student concession (at.govt.nz) or contact the institute’s support team for further assistance.
Zealive Institute offers free WIFI on its campus for all students. Students can access these services whenever the campus is open. WIFI passwords will be provided across the campus.
Take a break, relax, or socialise in our welcoming student lounge. Designed with your comfort in mind, the lounge offers:
Need to print assignments or other documents? Our printing services are accessible and affordable:
Our administration and pastoral care team is here to assist with all your academic and personal documentation needs:
We understand that adapting to a new academic environment and culture can be challenging. Our student services team offers:
At ZINZ, we’re committed to creating a supportive, enriching environment where you can thrive academically and personally. Our services are tailored to meet your needs, ensuring that every aspect of your student life is well taken care of.
If you have any questions or need further assistance, our friendly team is always ready to help.
You’ll need somewhere to live while you study, and there are plenty of options available. From apartments in the city to homestays in the countryside, you’ll find something that suits you and your lifestyle.
With a homestay, you live with a New Zealand family in their home, usually in a fully furnished room of your own. They’ll provide you with meals and help you to settle into day-to-day life in New Zealand.
A homestay is a great way to get to know some friendly New Zealanders, develop your English skills, and get a close-up look at New Zealand’s way of life and culture.
Homestay accommodations are located in safe, residential areas, and we carefully select families who align with our high standards for hospitality and care.
Flats range from one-bedroom apartments to four- or five-bedroom homes and can be found just about anywhere – close to cities and campuses or further out in the surrounding suburbs, where you’re more likely to find gardens and car-parking space.
Most flats include basic equipment such as an oven, dishwasher, washing machine, and clothes dryer. You and your flatmates will share the cost of rent and usually the phone and energy bills.
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Click the link below to download and explore all the essential information you need for a smooth and successful experience at Zealive:
