STUDENT SERVICE

ZINZ 24-hour / 7 Days Support Service -  Emergency Contact: 09 666 5582

​

24/7 support is available for every enrolled student, ensuring that all ZINZ students can receive assistance at any time, day or night, to resolve their issues.

​

​

Student ID Card

​

Zealive Institute has teamed up with StudentCard NZ to offer students ID cards that provide access to exclusive discounts at over 100 partners nationwide.

​

Depending on the timing of their applications, some students may need to pay to receive a student card. Students should check their invoice to see whether their fees include the cost of the student card. This will help them determine if they need to pay an additional fee for the card.

​

Students are required to provide an ID photo of themselves with a white background.

​

Students will be informed once their student ID cards are available for collection.

​

​

AT Bus Discount – AT Tertiary Sticker

​

Students enrolled in a full-time course for 16 weeks or longer may be able to receive an AT Tertiary ID Sticker, which provides them with discounts on Auckland buses, trains, and ferries when used with their AT HOP Card. Students can go to the institute’s reception to request a sticker with your student ID card.

​

More details regarding AT Tertiary Stickers can be found on Tertiary student concession (at.govt.nz)

​

Students can contact the institute’s support team if they need assistance.

​

​

IT and WIFI

​

Zealive Institute offers free WIFI on its campus for all students. Students can access these services whenever the campus is open. WIFI passwords will be provided across the campus. 

​

​

Student Lounge

​

There is a student lounge on campus, which is available to all students. The lounge also has a kitchen area with microwaves, a fridge, an oven, and access to tap water. There are also tables and chairs in the lounge where students can socialise or have their lunch after classes.

​​

​

​

Printing

​

We offer paid printing services for students who wish to print their own materials. The costs to print are as follows, but these prices are subject to change. Students should confirm the latest pricing with the reception staff before printing.

​

*You get charged for each side you print. If it's double-sided, you pay double.

​

​

​

​

 

 

 

 

 

 

 

 

​

Administration Matters

​

• Document Requests

Students should contact the Administration and Pastoral Care person if they require any official documents from the institute such as Confirmation of Address, Academic Transcript, or Detailed Attendance Record.

The institute will provide the requested documents within 5 working days.​

​

• Checking Attendance

If students want to check their attendance, they should also contact the Administration and Pastoral Care person. Students should provide their names, student IDs, and course names when requesting their attendance.

The institute will respond to the requests within 3 working days.

 

• Applying for Annual Holidays

Full-time students are entitled to 2 weeks of annual holidays for every 12 weeks of study. Unless approved by the institute, annual holidays must be taken after completing 12 weeks of study and cannot be taken in advance.

​

If students want to take their scheduled annual holidays or take holidays in advance, they must complete a Holiday Request form and send it to the Administration and Pastoral Care person who will pass the form to the relevant staff members for approval. Students should submit their holiday requests at least 2 weeks in advance whenever practicable. Students must not take holidays without prior approval from the institute.

​​

• Making Changes to Enrolment Before Course Commencement

If students want to make changes to their enrolment before the course commences such as deferring an enrolment, they will need to contact their agents, or the institute’s marketing person and provide details of their requests in writing as early as possible. For refunds, please refer to the Refund Policy in this handbook.

​

• Making Changes to Enrolment After Course Commencement

If students want to make changes to their enrolment after a course commences, they should email their requirements to: admin@zinz.ac.nz, and the relevant staff will review and decide on the students’ requests.

​

• Requesting Attendance and Performance Reports and Graduation Certificates

All students can request their Attendance and Performance reports and graduation certificates on the last day of their study by contacting the Administration and Pastoral Care person.

 

The institute will provide the requested reports and/or certificates to students within 5 working days after receiving the requests. Only students who meet both the attendance and course academic requirements are eligible to receive a graduation certificate.